Delivery Information

ONLINE ORDERS, DELIVERIES AND RETURNS

Please note that we can only take online orders at https://lush.cy  and on the national phone number 70001166.  We can only sell and deliver our LUSH products within the Island of Cyprus which is controlled by the Cyprus Government. We cannot accept any orders placed from countries abroad other than Cyprus. In the event that by mistake you are a resident of another country and you have accidentally placed an online order with LUSH using our web page, please contact us on info@lush.cy so we can arrange for a refund of your payment. Please note that sometimes bank charges may apply in order to complete the refund transaction and these are payable by the customer.

All our orders are delivered via ACS courier to: a) the courier outlet of your choice – Door to Point option OR b) to your own home address/address of your choice – Door to Door option.  Please note that your personal information such as name, address and phone number will be forwarded to the external provider - ACS courier to enable us to complete the delivery. You are assured that we are taking special interest in GDPR regulations and in protecting your private data and that we have signed all related data transfer agreements and none disclosure confidentiality agreements with our courier provider. Also note that from the time an online order is completed and forwarded through the ACS Courrier, we do not have any responsibility, and we have no control over the time schedule of the courier company.

All orders that are made by 1pm of a specific day (Monday to Friday) are delivered within the following  2-3 working days. However, if special occasions apply this lead time may be extended. If you are placing an order on weekends there will be a further delay as your order is always shipped on the next working day. Deliveries to remote locations may take additional days to deliver and also additional charges may occur.

For your own safety, health and hygiene reasons, we cannot exchange any products. Please note that you are responsible to pick up your order from the ACS outlet on time (within 5 working days) from the day you are notified from ACS that your products have arrived. Five days after that, your products will be automatically returned back to our warehouse. Please note that if you still would like to have your products delivered to you, we will have to resend them, and this will lead to additional (double) courier charges.